Shipping & returns information
Welcome to Lolly Scoops! We're thrilled you're interested in our unique Mystery Scoops. To ensure a smooth experience from order to unboxing, please review our shipping and returns policy. We aim to get your delightful surprises to you quickly and safely. Find out everything you need to know about delivery times, damaged items, and more.
We've gathered answers to the most common questions about ordering your Mystery Scoops, from how long it takes to arrive to what to do if something isn't quite right. Our goal is to make your Lolly Scoops experience as joyful as possible.
Frequently asked questions
For a 'Mystery Scoop' without a Facebook Live reveal, expect delivery within 48 hours. If your 'Mystery Scoop' is part of a Facebook Live reveal, please allow 7-10 business days for shipping. Shipping costs will be calculated at checkout based on your location and chosen shipping method.
When customers order a 'Mystery Scoop,' how long does it usually take for them to receive it, and what should they know about shipping costs?
What should a customer do if their 'Mystery Scoop' arrives damaged or if they're not happy with it? Can they return it?
If an item arrives damaged, a time-stamped photo of the damaged goods and packaging is needed within 24 hours of delivery. Please send this to [[email]] for a replacement. Due to the unique, mystery nature of our products, we do not accept returns or offer refunds for dissatisfaction with the contents if they are not damaged.
What are your business days for shipping?
Our business days for shipping are Monday through Friday, excluding national holidays. Orders placed on weekends or holidays will be processed on the next business day.
Can I track my order?
Are there any other important things customers should know about receiving their order or if they need to send something back?
Yes, once your 'Mystery Scoop' has shipped, you will receive an email with tracking information. You can use this to monitor the progress of your delivery.
We currently ship within the United States from North Tonawanda, New York. Please double-check your shipping address during checkout to prevent delays or lost packages. For any further questions or assistance regarding your order or our policies, please contact us at [[email]] or call us at [[phonenumber]].
What if my package is lost in transit?
If your tracking information shows your package was delivered but you haven't received it, please contact the shipping carrier first. If the issue isn't resolved, reach out to us at [[email]] and we'll do our best to assist you.
Do you offer international shipping?
At this time, Lolly Scoops only ships within the United States. We hope to expand our shipping options in the future!
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at [[email]]. We will do our best to accommodate your request if the order has not yet been processed for shipment.
Ready for your next scoop?
Now that you know all about how we handle shipping and returns, you're all set to dive into the excitement of Lolly Scoops. Explore our unique mystery products and get ready for a delightful surprise delivered right to your door.